Zekia Polite
Program & Service Delivery Manager | Salesforce Professional Services & AMS | Digital Transformation & Enterprise Systems
- Role
- Service Delivery Manager at Cloud Consulting Inc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Zekia Polite
Versatile leader specializing in product, program and project management. I drive digital, data, and AI platforms in regulated and enterprise environments. I specialize in leading cross-functional teams, managing full product lifecycles, and translating complex business needs into actionable strategies and deliver measurable outcomes.Led a GenAI human-in-the-loop platform, managing roadmaps, prioritizing backlogs, and coordinating engineers, analysts, and designers, while developing sales decks, executive presentations, and training programs that accelerate adoption and business impact. Saved $800K+ operational savings utilizing predicative analytics, and faster delivery leveraging playbooks and AI tools. Skilled in multiple areas with a creative mind that exudes excellence, strategy, and delivery.
Experience
Service Delivery Manager
Feb 2026 — Present
Program & Service Delivery Manager overseeing a global portfolio of client accounts across Salesforce Professional Services and Application Management Services (AMS). Responsible for end-to-end service delivery, SLA adherence, resource management, and ensuring consistent, high-quality outcomes across all engagements.
Education
The University of Georgia
Biological Sciences, Biology/Biological Sciences, General
2011 — 2015
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