Zekarias Woldemariam

About Zekarias Woldemariam

IT System administration, Help desk support, SharePoint development and administration with 8 years of experience. solid academic background in information science, computer science and mathematics. Expert with a wide variety of networking, development, maintenance, security, application software and operation system software; Excellent analytical and advanced problem-solving skills; able to handle multiple projects while producing high quality work in a fast-paced, deadline-oriented environment.

Experience

1. L4 Sr Support Technician

   Peak Systems, Inc

   Aug 2024 — Present · Denver, CO, US

   High-level help desk support, respond to customer technology inquiries via tickets, phone calls, email, and/or in-person interactions.• Work with different clients in their offices, remotely, and I may drive to multiple locations within a day. • Diagnose and resolve technical issues related to hardware, software, and network systems• Build PCs with the latest operating system (MS-Windows 11) and ensure all deployment tasks are completed successfully, and troubleshoot if problems arise • Configuring network devices, monitoring network performance, and implementing network security measures to ensure smooth network operations within the organization • Collaborate with the IT team to support cybersecurity, VPN configuration, and cloud services (e.g, AWS, Azure).• Utilize ticketing systems (ServiceNow) to track and manage support requests.• Ensure uptime and performance of IT systems critical for the company’s day-to-day activities, including Firewalls, Wi-Fi, printers, inventory systems, …• Provide excellent end-user support and ensure high levels of customer satisfaction through effective communication and problem-solving.• Enforce the company\'s technology security policies• Any technology-related tasks assigned by the manager

Education

• Addis Ababa University

  Master's degree, Computer and Information Sciences, General

  2015 — 2017