Nicholas Zeisler

About Nicholas Zeisler

I’m a Customer Experience executive, certified Process Improvement professional, Agile Scrum Master, dynamic educator, change management strategist, and in-demand business and leadership coach. I\'ve worked from the inside and from the outside; in organizations large and small; public sector and private; from oil and gas to technology to non-profit (with lots in between too). I\'ve seen a lot, but I haven\'t seen it all. What amazes me most is how much they all have in common, and how fundamental fundamentals are. Share your story and tell me about the needs your organization has.Reach out via email: n•••••••@zeislerconsulting.comIf you’re interested in building your organization’s customer-centricity, I’m interested in hearing from you. I’ve built an international CX function, including aligning corporate and Customer Experience strategies, developing Voice of the Customer (VoC) functions, fostering a customer-centric culture, and driving impactful process improvements. I can help your organization do the same.Core Competencies- CX Thought Leadership o Strategy Alignment o VoC o Culture o Process Improvement, Lean, and Six Sigma - Strategic Planning and Execution - Agile & Lean DeploymentAccomplishments of Note- Improved sNPS by 15%+ over four lines of business - Built CX Team from ground-up; from VoC to impact - Drove multi-million-dollar portfolio of Process Improvement projects across WW teamContact me today if you’re looking to boost your CX through strategy, VoC, culture, and improving your processes. Let’s work together to improve your brand, your customers’ brand loyalty, and your bottom line. Reach out via email or over the phone: 30••••••57I’m looking forward to hearing from you!

Experience

1. Voiceover Talent

   V O 21 Media

   Dec 2020 — Present

Education

• U.S. Air Force Institute of Technology

  Master of Science - MS, Operations Research

• USAF Air Command and Staff College

  Master’s Degree, Military Operational Art and Science

• Colorado State University

  Bachelor of Science - BS, Mathematics

Skills

• Quality Assurance
• Public Speaking
• Strategy
• Iso 14001
• Risk Management
• Organizational Leadership
• Educational Leadership
• Strategic Partnerships
• Strategic Planning
• Policy
• Budgets
• Continuous Improvement
• Project Planning
• Leadership Development
• Operations Management
• Project Management
• Process Improvement
• Analysis
• Training Delivery
• Program Management
• Air Force
• Training Facilitation
• Business Process Improvement
• Training
• Testing
• Facilitations
• Iso 9000
• Leadership
• National Security
• Systems Engineering
• Business Strategy
• Government
• Motivational Speaking
• Security Clearance
• Operations Research
• Management
• Team Building
• Workshop Facilitation
• Team Facilitation
• Team Leadership