Zeheraa Nausheen
System Administrator @Tata Consultancy Services
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WORK HISTORY
System Administrator @Tata Consultancy Services
Hyderabad, IN
Managed Active Directory accounts by handling user provisioning, decommissioning, and password resets, ensuring smooth user management processes.Performed manual installation of company-specific applications such as Citrix, resolving technical issues remotely through effective troubleshooting techniques.Provided support for checking proxy connectivity and troubleshooting network connectivity problems, including resolving Cisco VPN issues for seamless remote access.Monitored and efficiently resolved tickets within the defined Service Level Agreements (SLAs), ensuring timely resolution of user issues and minimizing downtime.Addressed VPN Checkpoint connectivity issues and handled BitLocker key problems, ensuring secure and reliable network access for users.Took ownership of software license management, including requesting licenses for new software, ensuring compliance and optimal software usage.Successfully installed, troubleshooted, migrated, and upgraded software, including Windows 7 to Windows 10 migration, on desktops and laptops, improving system performance and user experience.
EDUCATION
Kakatiya University
Bachelor of Science - BS, Mathematics and Computer Science
Osmania University, Hyderabad
Master of Computer Applications - MCA
ABOUT ZEHERAA NAUSHEEN
To leverage my 2 years of experience as a System Administrator and contribute to the efficient management and maintenance of IT infrastructure. I aim to utilize my technical skills and knowledge to ensure the smooth operation of networks, servers, and systems. By implementing proactive monitoring and troubleshooting techniques, I seek to minimize downtime and optimize performance. Additionally, I aspire to enhance security measures and implement best practices for data backup and disaster recovery. My objective is to continue expanding my expertise in system administration, while collaborating with cross-functional teams to deliver reliable and scalable IT solutions.
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