Zeeshan Ansari
Business Architecture Senior Analyst @Accenture
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WORK HISTORY
Business Architecture Senior Analyst @Accenture
Berlin, DE
Managing CX programs for global clients under in Communications, Media and Technology industry
EDUCATION
University of Calicut
Bachelor's degree
SRH Berlin School of Design and Communication
Master of Arts - MA
ABOUT ZEESHAN ANSARI
A highly motivated Experience Management professional with 8+ years of experience in IT industry (Cognizant Technology Solutions & SAP). I specialize in understanding customer needs while integrating strategic design thinking with AI technologies to craft end-to-end customer experience strategies and services. I hold a master’s degree in strategic design from Berlin School of Design & Communication, Germany and certifications in Customer Experience Management tools. I am eager to apply my strategic problem-solving mindset & skills to improve customer experience in B2B and B2C markets.I have experience in user interface design, user experience, service design and software development. I started my career as a developer at Cognizant Technology Solutions, after 4+ years I decided to do my masters in design in Berlin. Currently working as Program Manager at SAP, Berlin for past 3 years, crafting customer engagement centric solutions and initiatives for SAP’s cloud customers.My website :
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