Zeeshan Zakir

Billing Department @South West Water

Exeter, GB

In this role, I deliver exceptional customer service by resolving a wide range of billing and operational queries, ensuring accurate outcomes and a positive customer experience while supporting South West Water’s mission to provide reliable and sustainable services.Key Achievements & Responsibilities:Manage 50+ inbound customer queries daily, covering billing, metering issues, leaks, and service disruptions, ensuring first-call resolution where possible.Deliver tailored support by identifying individual needs, including registering 10+ vulnerable customers weekly for the Priority Services scheme.Proactively identify and prevent recurring issues, reducing repeat queries by 15% through accurate information and follow-up.Maintain comprehensive knowledge of internal systems, policies, and processes to ensure 100% compliance with service standards and regulatory requirements.Represent the company professionally, achieving 90%+ customer satisfaction scores through clear communication and problem-solving.Collaborate with team members to meet service level targets, contributing to C-Mex performance goals and operational efficiency improvements.This role strengthens my communication, problem-solving, and stakeholder management skills while building expertise in delivering high-quality service within a fast-paced, customer-focused environment.

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