Zeeshan Faisal

About Zeeshan Faisal

As a Senior Inside Sales Manager at Dell Technologies, I bring over 23 years of experience in the technology industry, where I have successfully managed and led various teams and functions, including inside sales, customer care, and technical support. I am responsible for handling a portfolio of $110m revenue per annum, covering diverse territories and segments within the medium business market. My core competencies include deploying and driving the go-to-market and route-to-market strategies, providing tailored business solutions to clients, reviewing and improving the business hygiene KPIs, and nurturing and hiring talent. I also have a strong background in program management and business consulting, having planned, developed, and executed several initiatives and projects across the country and regions. Additionally, I am passionate about diversity and inclusion, and I lead the Pride India ERG, which supports and advocates the LGBTQIA+ cause in the workplace. I have received multiple recognitions for my performance and leadership, including the President Club Award for Circle of Excellence and the Best Inside Sales Leader in 2018.

Experience

1. Senior Inside Sales Manager

   Dell Technologies

   Mar 2017 — Present · Bengaluru, IN

   Inside Sales • Currently managing an annual portfolio of $110m of revenue per annum.• Handling a team of 16 account managers responsible for various territories within the medium business.• Strategic leadership and program oversight, including account planning and management, territory planning, pipeline forecasting and development, and sales management.• Sales Hygiene – Execution and conversion of Sales leads, Market coverage, Shipment on holds, Returns, etc. • Managing the R&D accounts in India Medium Business with increased LOB depth and ISG mix of 20% with 20% of margin delivery.• Responsible for retaining, nurturing, and hiring talent: Performance management, Individual Development plans, Training & Coaching• Prior stint – 2017 to 2020. Lead the Inside Sales team for the Corporate Segment in the South region with R&D and acquisition accounts.• Responsible for delivering +35% Customer NPS.

Education

• Kalinga University, Raipur

  Bachelor's degree, Business/Commerce, General, First

  2002 — 2005

• Mahatma Gandhi University

  Master of Business Administration - MBA, Business Administration and Management, General, 77%, C+

  2012 — 2014