Zeeshan Anwar
Customer Success Manager | B2B SaaS | Driving Client Retention & Growth |
- Role
- Customer Success Manager at Udaan.Com
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Zeeshan Anwar
With 6+ years in Customer Success and Relationship Management in B2B SaaS, I focus on…
Experience
Customer Success Manager
Jun 2024 — Present · Bengaluru, IN
Enterprise Account Management: Oversaw 10+ enterprise accounts, achieving a 95% renewal rate and 90%+ product adoption across the portfolio.Customer Onboarding Leadership: Led end-to-end onboarding initiatives, reducing time-to-value for new customers by 30%.Retention & Advocacy Programs: Implemented tailored retention strategies, maintaining churn below 5% and building strong customer advocacy.Revenue Expansion: Identified and executed upsell and cross-sell opportunities, driving a 25% increase in additional revenue.Customer Experience Improvement: Enhanced Net Promoter Score (NPS) by 8–10 points through structured feedback loops and strategic customer engagements.
Education
Shibli National College Azamgarh
Bachelor of Commerce - BCom
2013 — 2016
Ramaiah Institute of Management Studies
MBA
2017 — 2019
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