Zeenat Dharssee
Custom Software Engineering Manager @Accenture
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WORK HISTORY
Custom Software Engineering Manager @Accenture
Mumbai, IN
EDUCATION
Bhavans College
HSC, Science
Thakur College Of Engineering and Technology
Bachelor of Engineering (B.E.), Electronics & Telecommunication
Indira Gandhi National Open University
Post Graduate Diploma, International Business Operations
Gyan Kendra High School
SSC
ABOUT ZEENAT DHARSSEE
Experienced Techno-Functional professional, Salesforce Administrator in Banking & Financial Services Space with 12+ years of proven expertise in delivering support & maintenance for complex Salesforce CRM projects. SME in Salesforce Administration, Configuration and Deployment. Proven expertise across all aspects of Continual Process Improvement cycle, which includes Service Strategy, Service Design, Service Transition and Service Operation with top financial services companies & clients across Globe. Expert level knowledge & working experience in implementing ITIL & associated best practices.Fast and effective in learning and grasping new conceptsExcellent Leadership skills and Team Management skillsCore Team Member of Employee Engagement team in Bank of America for 3 years and in Marsh & McLennan for 1+ year.Certifications- ITIL v3 2011 FoundationAwards & Accolades:Recognized with 8 appreciation cards & 15 rewards from senior leaders and onshore counterparts including highest recognition “Platinum Award”.First team member (in team of 30) to travel onsite twice (2012 on B1/B2 visa for 1 month and 2014 on L1 visa for 6 months) on project related trainings/assignments. Key Technical Expertise:1. Salesforce.com Administration, Configuration & Deployment2. Data Management Tools (Apex Data Loader, Workbench)3. Database (SQL Server, Oracle)4. ETL Technologies (Informatica, Informatica Cloud Services)5. IT Service Management Tools (Service-Now, HP QC, MSIT)6. Scheduling tools (Autosys)7. Open Source (WinSCP)
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