Zedrick Hagler
Client Relationship & Vms Consultant
- Role
- Client Success Consultant at Select Source International
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Zedrick Hagler
5 Years of Exceptional Experience in the MSP (Managed Service Provider) field. •Sourcing consultant and recruiting professional offering 7 years of diversified experience in proficient communication, Onsite Account Management and Customer Retention skills. •5 Years of dedicated experience in the Mortgage Banking industry. •3 Years of Experience in on-site experience with clients as an MSP Program Coordinator managing VMS tools IQ Navigator as well as Fieldglass.
Experience
Client Success Consultant
Dec 2022 — Present · Phoenix, AZ, US
Responsible for developing customer relationships that promote retention and loyalty. Develop and effectively manage relationships with assigned account portfolio stakeholders, such as MSP/VMS teams and Client Hiring Managers • Keep frequent and open communication with Sr Management on status of accounts, challenges, accomplishments, concerns/gaps in other internal teams to address and ensure team unity and consistency in delivery. • Gain a deep understanding of the client’s needs and expectations of our company. • Maximize client penetration through obtaining new client contacts and client mapping. • Collaborate with our recruitment, onboarding, care, payroll and sales teams to ensure the client and employees are served appropriately and expectation met. • Schedule regular meetings with customers and work closely with them to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. • Ownership and resolution of all issues for assigned accounts. • Ensure both the company and clients adhere to contract terms. • Effectively gather and manage information, such as client technology stack, pain points, expectations etc, and provide customers with tangible solutions to their business problems. • Study current accounts to ensure up-to-date happenings such as mergers and acquisitions. • Maintains a favorable working relationship with co-workers, and employees to foster and promote a cooperative and harmonious working environment, employee morale, productivity, and efficiency/effectiveness. Helps support CSCs and team initiatives. • Work with Recruitment Team Leads and Operations Manager for optimum account performance. • Continually explore new opportunities with clients
Education
South Mountain High School
High school diploma
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