Zeckary Durham

About Zeckary Durham

At Healthpilot Technologies, our focus on delivering customer-centered IT solutions is a testament to my commitment to service excellence. With a rich background in IT support, including recent experience in software support and systems integration, our team excels in diagnosing and resolving complex technical issues. We leverage a diverse toolkit, including Jira Service Desk and remote desktop software, to ensure seamless operations and user empowerment.Our dedication to maintaining IT systems, managing user accounts, and updating software and hardware reflects our core competency in creating efficient, secure environments. We thrive on collaboration, with an eye toward streamlining workflows and fostering process improvements. Joining forces with us means investing in a proactive approach that values continuous learning and leverages technology to keep organizations at the forefront of their industries.

Experience

1. Senior Connected Services Hub Remote Support Technician

   施耐德电气

   Mar 2025 — Present

   Provide Tier II support for Salesforce, Outlook (superuser), and network troubleshooting.• Manage support tickets, vendor communications, and internal approvals via Outlook.• Prioritize and shift tasks efficiently in a fast-paced, multi-ticket environment.• Work independently with strong organization and self-starting initiative.• Deliver remote troubleshooting and technical support to end-users and VIP accounts.• Escalate complex issues to senior technician and collaborate on resolution.• Monitor systems, analyze data, and generate reports with actionable insights.• Support team development through coaching, training, and quality oversight.• Create cases, dispatch field services, and coordinate with sales as needed.• Interface with experts for advanced data analysis and customer recommendations.

Education

• Middle Tennessee State University (MTSU)

  Bachelor of Science - BS

  2013 — 2019