Zechariah Somsack Voravong

About Zechariah Somsack Voravong

A business professional in banking for over 20 years with bank management experience. A self driven, high performing individual who is well balanced in all areas of banking. I\'ve had many recognitions, successes and awards which includes being #1 in the region as a senior banker as well as being #1 as a manager for high performance management indicator. Awards also included making several quarterly pinnacles and being top 3 in the region for loan production, loan balance growth, and had many campaign wins which led to several Tahoe trips paid by US Bank. I\'ve successfully opened several new In-Store locations; consistently exceeding plans and performa at all locations. I coach, motivate and develops bankers daily which helped them achieve quarterly and annual star of excellence while earning monthly incentives. I also lead and coach a group of managers on how to run a successful branch sharing best practices and ideas on how they can earn their quarterly incentives. I work closely with underwriters and partners to leverage success in all the areas of banking, leading to #1 in the Region for Mortgage bookings for 2013. Greatest accomplishment at US Bank: awarded Branch of the Year for the Golden State Region with 103 branches for 2013.In my short term at Chase, managing Emeryville Branch for 4th quarter of 2015 and all of 2016, I\'ve moved the Performance Level 5 Branch to a Performance Level 2 and was 2 spots away from Performance Level 1. My success comes from cultivating employees by coaching, developing and motivating them to be the best that they can be. Through the success of our teamwork in that one year, I was promoted to a Chase Private Client Branch and several other employees to a higher ranking position or bigger branches.In 2017, I’ve managed Lakeshore from being Performance Level 6 to Performance Level 3 and I was recently promoted January 2018 to a Top 500 Chase Private Client Branch in Berkeley at the Shattuck Branch.From 20••••23, consistently performed at Performance Level 2-3.2024 Promoted to run the largest branch in the Market.

Experience

1. Vice President Senior Branch Manager

   Chase

   Feb 2024 — Present · Alameda, CA, US

   Alameda Southshore Branch• Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture• Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results• Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth• Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity• Helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs• Ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch• Direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers• Responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers• Acts as the standard bearer of Chase and creates a world-class customer experience• Educates clients on how to use our digital platforms to bank and invest when, where, and how they want• Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture• Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer• Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes• Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch

Education

• California State University-Hayward

  Business Administration, Management and Operations