Zebb Seabrook
IT Operations Manager & AI Implementation Specialist
- Role
- IT Operations Manager & Ai Implementation Specialist at Verathon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Zebb Seabrook
Bridging the gap between legacy ITIL frameworks and the future of Agentic AI.With 20 years of experience in healthcare and medical device IT, the focus remains on transforming global operations through secure, production-grade automation. Currently leading global service delivery and AI architecture at Verathon, managing 24/7 operations across North America and Europe.Key Achievements & Specializations:Agentic ITSM: Architect of a production-deployed autonomous agent handling live triage for 800+ users, resulting in 40% faster resolution times.Secure Scaling: Led the expansion of ChatGPT and Claude Enterprise to 600+ users within strict SOC-2 and HIPAA compliance frameworks.Operational Excellence: Reduced ticket backlogs by 70% in 60 days through AI-assisted triage and optimized ITIL 4 workflows.Leadership & Engagement: Improved team engagement by 22% YOY by leveraging automation to eliminate manual Tier 1 intake.Platform Expertise: Dual enterprise-wide Freshservice deployments and 800+ users) with deep multi-model API orchestration (OpenAI, Anthropic).Expertise lies in building \"Human-in-the-Loop\" systems where AI enhances human productivity without compromising security or data governance in regulated environments.
Experience
IT Operations Manager & Ai Implementation Specialist
Oct 2022 — Present · Bothell, WA, US
Global Operations Leadership: Directing 24/7 service delivery for 800+ users across North America and Europe for a $500M+ medical device manufacturer.Agentic AI Architecture: Designed and deployed a production-grade autonomous triage system utilizing RAG and multi-model orchestration (OpenAI/Anthropic) to handle live ticket classification and routing.Measurable Efficiency: Achieved a 40% reduction in ticket resolution time and a 70% reduction in backlog within 60 days via AI-assisted workflows and process optimization.Enterprise AI Scaling & Governance: Orchestrating the rollout of ChatGPT and Claude Enterprise to 600+ users, ensuring full SOC-2 compliance, PII protection, and enterprise data governance.Team Transformation: Delivered $75K in annual labor savings while increasing team engagement by 22%(3.85 to 4.67 Gallup Q12) through a coaching-focused automation strategy.
Skills
- Ehr
- Healthcare Information Technology
- Software Documentation
- Emr
- Process Improvement
- Healthcare
- Troubleshooting
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