Zeba Rafiq

Manager Key Accounts @Carzonrent India Pvt. Ltd

Bengaluru, IN

Developing a deep understanding of each assigned clients business objective, challenges faced and working seamlessly with internal respective teams to have it resolved timely and making sure no business hampers during this transition.Ensuring prompt and effective resolution for all service related issues or concerns raised by the clients.Monitoring monthly and daily sales target and working closely with each account to ensure set targets are achieved as per TAT.Regularly reviewing account performance and identifying opportunities for growth or optimisation.Acting as the clients voice of the customer within the company, advocating for clients needs and priorities.Engaging with procurement team and stakeholders at clients location to strengthen relationships and align on strategic initiatives.Reinvigorating inactive client base / rekindling old connections to re-start or renew contracts.Developing contacts with key decisions makers and cultivating relationships with industry leaders.Maintaining and expanding relationships with significant clients.

CMJ university

Bachelor of Commerce - B.Com