Zeba Parveen
Technical Process Specialist @Infosys
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WORK HISTORY
Technical Process Specialist @Infosys
Hyderabad, IN
Provided Level 2 technical support for Microsoft Azure cloud environments. • Monitored cloud performance, availability, and security using Azure monitoring tools. • Performed troubleshooting and root cause analysis for cloud-related incidents. • Handled incident tickets via ITSM tools and ensured resolution within defined SLA timelines. • Supported user access management and password resets in Azure Active Directory (Azure AD). • Assisted in VM start/stop, resource health checks, and service restarts. • Implemented role-based access control (RBAC) and ensured compliance with security policies. • Coordinated with application and infrastructure teams for issue resolution. • Handled Escalated complex issues by L1 teams with proper documentation and logs. • Maintained incident reports and updated knowledge base documentation. • Provided email and remote support to end users for cloud-related queries.
EDUCATION
V.S.S.D. P.G. COLLEGE,
Bachelor of Commerce - BCom, Business Administration and Management, General
Maharana Pratap Engineering College, Mandhana Kanpur
MBA , Human Resource & Marketing
ABOUT ZEBA PARVEEN
Cloud Engineer with experience in maintaining cloud infrastructure, monitoring system performance, and managing virtual environments. Strong knowledge of networking, operating systems, identity and access management and incident management processes.
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