Zeba P.
Corporate SPOC | Operations & Project Coordination | B2B Client Management | PAN-India Accounts | CRM & Escalation Handling
- Role
- Corporate Spoc & Project Cordinator Operations) at Magnum Telesystems Pvt. Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Zeba P.
Customer Success and Corporate Key Account SPOC with 5+ years of experience in B2B and B2C client management, currently handling PAN-India enterprise accounts. Experienced in end-to-end operations coordination, project execution, vendor management, and escalation handling. Strong exposure to Access Control, CCTV, EPABX, and telecom projects, ensuring SLA compliance and timely delivery. Proficient in CRM tools (Freshdesk, Zoho, Zendesk), MIS reporting, and stakeholder coordination. Known for ownership-driven approach, clear communication, and maintaining long-term client relationships.Actively seeking SPOC, Operations, or Key Account roles.
Experience
Corporate Spoc & Project Cordinator Operations)
Nov 2025 — Present · Gurugram, IN
B2B Corporate Client & Operations professional managing PAN-India enterprise accounts (26+)Key accounts: Samsung, Air India, TVS, Nagarro, Cheil many more.Expertise in Access Control Systems, CCTV Surveillance, EPABX / Telecom solutions.Single Point of Contact (SPOC) for corporate clients across calls and emails.End-to-end project management: planning, execution, installation & closure.Strong cross-functional coordination with technical, operations, sales & logistics teams.Preventive Maintenance (AMC/PM) planning and execution (Annual & Quarterly).Field engineer & vendor management, including third-party coordination.Arrange the Site visit coordination for installation, relocation, troubleshooting & upgrades.Preparation of MIS, PM reports, Installation & Commissioning reports, BOQ & quotations.CRM management, ticket tracking, follow-ups & closures.Client escalation handling with focus on SLA, TAT & customer satisfaction.Proven ability in enterprise relationship management & long-term account retention.
Education
JNTUH College of Engineering Hyderabad
Bachelor of Technology - BTech, Computer Science
2012 — 2016
Jamia Hamdard
Master of Business Administration - MBA, Operation in supply chain management operation management
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