Zeba Moledina
Customer Service Professional | Motivated, Dynamic, and Eager to learn| Delivering Exceptional Experiences
- Role
- Patient Experience Specialist at Zocdoc
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
Experience
Patient Experience Specialist
Jul 2023 — Present · Pune, IN
Provided exceptional customer support through phone calls, emails, and chats, ensuring timely and effective resolution of patient inquiries and issues.• Developed and implemented tailored response templates for patients, streamlining communication and enhancing the patient experience across various channels.• Supported new team members, offering guidance and helping them integrate into the team and adapt to Zocdoc\'s processes.• Collaborated with managers to contribute ideas for process improvements, boosting team efficiency and increasing patient satisfaction.•Paid close attention to detail when handling sensitive patient information and addressing specific concerns during interactions.•Adapted quickly to changes in process, ensuring smooth integration of updated procedures into daily operations.
Education
Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
Second Year BCom, Business Administration and Management, General
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