Zeba Khan
Quality Auditor at Credence Resource Management
- Role
- Auditor at Credence Global Solutions
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Zeba Khan
Hi, AllHope you are doing Fantastic!I started my career as an Account Receivable and later on promoted for the role of Quality Analyst through IJP.Below mentioned are my Roles and Responsibilities as Quality Analyst Ensuring Improvement in employee quality performance through Audits Performed, query resolution and feedback to employees on time.• Ensuring standardization in assessment and knowledge transfer to employees through calibration sessions.• Ensuring reduction in errors across all teams through on time quality briefings with employees.• Ensuring employees are updated with latest updates and knowledge transfer on a regular basis during briefings and one-on-ones.• Attend client feedback calls to understand customer needs and ensure dissemination of the same across all teams.• Also identify client preferences and nuances during audits to improve the overall service quality.
Experience
Auditor
Apr 2024 — Present
Education
Mumbai University Mumbai
Associate's degree
2016 — 2019
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