Zoran Duma
VP Business Solutions @Star Telecom
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WORK HISTORY
VP Business Solutions @Star Telecom
Toronto, ON, CA
Participated in Star Telecom\'s custom solutions development, tailored to specific clients. Following the strategic decision to partner with Genesys, taking a more active role in professional services delivery, leading the design and implementation of automated customer interactions across multiple channels (voice, chat, SMS and other messaging).
EDUCATION
Drinka Pavlovic
Elementary School Grad, Everything
University of Belgrade
B.Sc., Electronics
SKILLS
ABOUT ZORAN DUMA
Specializing in overall business solutions that involve automated client communications across multiple channels. Able to quickly comprehend business requirements and provide optimal resolutions. Not afraid to ask questions and challenge coworkers as well as clients. Need to understand the overall process instead of just looking an one element. Always working with the goal of simplifying.Specialties: conversational automated communications, process improvement, project and people management, Linux, programming, carpentry and I\'m a semi-decent cook.
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