Zack Buchillon
- Role
- Collections Supervisor at VyStar Credit Union
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Zack Buchillon
With a passion for cultivating a people-first, growth oriented culture, I have thrived in…
Experience
Collections Supervisor
Feb 2021 — Present
Managed two teams of 5-7 with a combined aggregate portfolio of appr. secured consumer loans totaling over $3.5 billion to maintain and decrease consumer delinquency and charge offs • Hosted weekly team meetings and monthly one on one coaching sessions to develop representatives to successfully meet and exceed goals and reach desired career progression paths, with 5 promotions in 2022 • Participated and engaged in Supervisor and Management meetings to discuss team trends and potential improvements across the Member Solutions department, and foster a positive and competitive work environment, culminating with potlucks, outings, and service level initiatives such as organizing lunch schedules, scheduled days off, breaks, etc. • Coached newer peers in leadership on inventory management and strategizing for all primary and secondary metrics of direct reports, serving as right hand to manager as senior-most supervisor • Updated the Member Solutions Training Manual monthly to further top-quality service and adherence of FDCPA and NCUA guidelines, policies, and procedures, and expanded the Training Manual to be applicable beyond Collectors to benefit all teams of Member Solutions and assist the Quality Assurance team • Monitored adherence and achievement of department core objectives and productivity, accuracy, quality, and professionality of interactions with members, and resolved escalated calls • Collaborated with leadership and Contact Center during the Digital Conversion to assist with organizing overtime and coaching during Collections shutdown, and frequently volunteered to assist with all overtime initiatives to perpetuate leadership presence at all times • Assisted the Consumer Loan Modification and Asset & Loss Mitigation teams by reviewing 100 new loan modification requests, updating RDN notes for 100 outstanding auto loans, and issuing 50 product refunds to dealerships of repossessed vehicles to help manage inventory, and reduce losses
Education
University of Florida
Bachelor of Arts - BA, Economics
2014 — 2017
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