Zoe Evans

Senior Quality Manager @Webhelp

In my current role my objective is to place the customer experience agenda to the forefront of planning and thinking in both Webhelp and many of our clients; including the financial service sector, ensuring we are meeting regulatory requirements treating our customers fairly. Convincing senior stakeholders and decision makers in both to drive better customer and employee outcomes through the adoption of innovative methodologies that deliver step changes in customer loyalty and satisfaction.