Zayin McLean
Client Solutions and Retention Specialist @Nordia
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WORK HISTORY
Client Solutions and Retention Specialist @Nordia
Toronto, ON, CA
Specialized in retaining and maintaining solid relationships with loyal customers while emulating the business values and goals. Received high volumes of incoming phone calls and responded to inquiries in a manner that met high quality, productivity, and other performance standards.Seized opportunities to upsell any missing services for customers and submitted quotes with competitive offers and loyalty discounts Consulting with level 1 care agents with resources needed to assist the customers Schedule field service calls when necessary; Schedule customer appointments in accordance with established procedures.Skillfully diffuse irate customers on inbound disconnect/downgrade calls through positive customer relationship building, strong listening skills, and probing techniques.Saved customers from disconnecting or downgrading service; presented benefits of products and services on all calls including billing, technical, collections, and other types of inquiries.
EDUCATION
University of Toronto Mississauga
Business Administration and Management, General
ABOUT ZAYIN MCLEAN
Here\'s a bit about me. Presently I operate as a Client Solution and Retention Specialist at Norida; Canada\'s largest provider of customer support solutions, in partnership with Bell Canada. I participate in sustaining strong and effective connections with loyal customers while adhering to business values. Currently, I am pursuing the project management institute\'s worldwide recognition certification in project management as a Certified Associate in Project Management to transition into an agile project management role. I\'m looking forward to connecting and wish you all the best with your New Year!
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