Zarah Fayers

Sales Process Pricing and Crm Manager @Eo Charging

Stowmarket, GB

Collaborative ownership and implementation for an effective CRM system (Salesforce), working in partnership with internal and external teams.• Comprehensive understanding of each departmental requirement and analyse whether the specific requirements align with the customer journey and internal sales processes.• Responsibility of ensuring that the EO departments are aware of the CRM strategy by means of training so that the stakeholders utilise the system.• Work in partnership with the PMO and system specialist to ensure the key measurables and dates are met.• Own the pricing model providing internal and external transparency and simplicity.• Responsible for pricing structures across all sales channels ensuring that the structure is clear transparent and customer centric.• Review of competitor pricing that is visible within public domain and create pricing proposals to the business based on industry insight.• Identify pricing trends on closed won/lost opportunities.• Pricing and specifications accuracy management in partnership with marketing and product management.• Establish and manage the sales processes across all sales functions of the business.• Work with the PMO team to establish processes, train and update all sales functions. Continued awareness and adhere to agreed customer journey and processes.• Run Opportunity Review Meeting, presentation of opportunities and documentation of decisions and next actions.• Provide order forecast across the sales functions and align with key stakeholders including finance, management and production.• Accurate sales reporting internally via Salesforce/Excel, monitor overall sales performance inclusive of revenue, contribution and Software and Service.• Deputy to the Sales Operations Manager. • Support the internal sales team with incoming leads via phone, email, Salesforce if needed.• Additional responsibility of Partnership management and admin, effectively communicating with customer and Trade partners.

Ormiston Sudbury Academy

Adult Numeracy and Literacy, Level 2 (Equivalent to GCSE C), Adult Numeracy and Literacy, Level 2 (Equivalent to GCSE C)

West Suffolk College

BTEC First Diploma Level 2, Travel and Tourism

West Suffolk College

BTEC First Diploma Level 2 , Children's Care Learning and Development

West Suffolk College

Key Skills Level 1, English, Maths and ICT

West Suffolk College

BTEC Extended Diploma Level 3, Travel and Tourism