Zara Casey
Ticketing & Insight Manager @The Postal Museum
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WORK HISTORY
Ticketing & Insight Manager @The Postal Museum
Responsible for managing the Box Office Team within the Museum’s Operations & Commercial Department, overseeing the management of general inquiries and bookings for school programs and group visits. Monitor and address visitor feedback, reviews, and complaints. Maintains and updates the box office ticketing system.Analyse ticket sales and visitor data to inform business planning and collaborate with Marketing & Communications for campaigns and audience development. Use post-visit surveys and feedback to improve customer service and enhance the visitor experience.
ABOUT ZARA CASEY
Extensive experience in customer service, event, and operational management across London\'s premier visitor attractions. Known for strategic thinking, strong leadership, and a dedication to enhancing visitor experiences.
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