Zara Atkinson
Banking Associate @Virgin Money
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WORK HISTORY
Banking Associate @Virgin Money
Vulnerable Customer Champion- Assisting customers with credit card enquiries and applications. Updating data on customers account.Walking customers through a digital experience on our credit card application.Assisting vulnerable customersAdding customers card to Apple Pay/ wallet.Customer service Following policy and procedures.
EDUCATION
Pearsons
Btec level 3, Residential childcare, Diploma
University of Liverpool
Foundation year 0, PSYCHOLOGY, 2.1
Wirral Metropolitan College - Wirral Met College
Theatrical and media make-up
Pearsons
Functional skills level 2, English, IT, Maths, Pass
GP stratergies
BTEC level 3 apprenticeship, Diploma, Residential childcare, Pass
The skills network
Cache, Mental health problems
The city of liverpool college
Fashion & Photographic Make-Up
Netcom
NCFE Level 3 Certificate in cyber security practices, cyber security, level 3
ABOUT ZARA ATKINSON
Banking associate (Credit cards) Virgin money. Assisting customers through registration with the mobile application, ensuring data is kept up to date and relevant in line with the Data act by following the correct procedures in line with the banking expectations. Vulnerable customer Champion responsibilities include compliance with the financial conduct authority maintaining a good banking experience for our customers and supporting customers individual needs asking pro active questions to see how we can help them. Supporting colleagues with their understanding in this department sharing ideas. Following front house procedures ensuring customers can complete their day to day banking that includes money transfers. balance transfers. holiday notifications- transferring customers who require another department like fraud.
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