Zar Mala

HR Manager @MetLife

London, GB

Worked closely with service leaders and senior members of staff in the Tech and Digital service to achieve organizational objectives and strategic goals by managing hiring process, compliance, employee relations as well as coaching service managers.Strategic business management planning and delivery of restructuring and change management goals across the business and the board. Providing advice and support on a variety of employee relations issues, guiding and coaching global managers as required. Supporting employees with any concerns or questions concerning their employment. Ensuring HR policies and procedures are maintained and updated in line with local employment laws and regulations. Managed and lead on employee relation case work from start to close, which consists of historical cases, harassment, breach of conduct, grievance, discrimination, disciplinary, sickness, capability, data breach, absence, flexible working requests, probation, and performance issues. Act as a mentor, coach and confidant to our leadership team and guide through rapid growth.Supporting performance management of underperforming individuals through conducting performance assessment and providing recommendations on improvement. Responsible for the functionality and effectiveness of the internal applicant tracking system, ensuring all candidates/ applicants were evaluated fairly. Partnered with the business to integrate data-driven frameworks, ensuring that recruitment efforts aligned with long-term employee development strategies. Supported high-growth recruitment initiatives, contributing to the organization’s headcount doubling within 18 months.

University of Science and Technology, Bannu

Bachelor of Arts - BA, Political Science and Government