Zaq Jiang

About Zaq Jiang

I’m a Senior Product Designer with 6+ years of experience designing SaaS platforms, systems, and collaboration tools used at scale.I currently work at Lucid, where I lead product-wide UX improvements across core collaboration experiences, contributing to usability, accessibility, and system-level consistency for a platform used by millions. My work spans systems design, interaction design, research-informed decision making, and close partnership with product and engineering.Previously, I’ve designed for iHerb, a global eCommerce platform, and worked on B2B SaaS products in construction and operations, giving me experience across consumer, enterprise, and internal tools.I’m especially drawn to complex products where clarity, systems thinking, and product quality matter. I enjoy balancing long-term platform thinking with pragmatic execution.Outside of product work, I’ve taught UX design at CareerFoundry and enjoy staying connected to learning, movement, and time outdoors.Portfolio: Always open to thoughtful conversations and collaboration.

Experience

1. Senior Product Designer (Saas)

   Lucid Software

   Mar 2023 — Present

   Senior Product Designer working on core SaaS collaboration experiences at Lucid.• Led product-wide UX improvements impacting 10M+ users, shipping 100+ product usability improvements across accessibility, text, defaults, and core interactions.• Drove system-level improvements to presentation workflows, unifying fragmented experiences and shaping product direction through user research and close engineering partnership.• Designed and shipped a scalable in-app messaging system that reduced onboarding noise and simplified user communication patterns.• Led launch-critical work on team collaboration features supporting small to enterprise organizations, including user-validated permissions and access models.• Contributed reusable components and documentation to Lucid’s design system, enabling consistent adoption across product teams.

Education

• Bilkent University

  Business Administration

  2007 — 2007

• University of California, Santa Cruz

  BA in Business Management | Economics

  2004 — 2008

• CareerFoundry

  Certificate in User Experience Designer, Product Design (UX/UI)

Skills

• Yoga Instruction
• E-Commerce
• Non-Profits
• Event Planning
• Marketing
• Graphic Design
• Advertising
• Hatha Yoga
• Public Speaking