Zankar Patil

About Zankar Patil

With over 15 years of dedicated experience in operations management, project management…

Experience

1. Manager (Apac Merchant Service Operation)

   Fiserv

   Dec 2013 — Present · Maharashtra, IN

   Led and developed a team of employees, overseeing hiring and training.• Managed Compliance/Regulatory activities and initiated improvement calls.• Coordinated with Payment Gateways and merchants for smooth processes.• Enhanced operations through dedication and hard work.• Monitored team performance and ensured SLAs were met.• Provided exceptional customer service, adept at handling challenges with ease.• Improved customer satisfaction by resolving issues effectively.• Proactively resolved issues and improved operational efficiency.• Maintained outstanding punctuality and attendance records.• Promptly identified and resolved discrepancies.• Produced various written communications and reports.• Utilized Microsoft Excel and Power BI for reporting.• Interacted with merchants and internal teams to resolve issues.• Handled reconciliation of transaction databases and mentored junior team members.• Assisted in operational aspects during new partnerships and integrations.• Managed bulk POS terminal migrations and manual sales/refund requests.• Designed operational procedures and SOPs for partners.• Provided operational support for testing new POS terminal models.• Oversaw RKI activity and Terminal Inventory across the region.• Managed Merchant Complaint Tracker and participated in KIF/HSM activities.• Prepared and presented monthly performance reports.• Implemented cost-saving and automation initiatives.• Involved in new projects, implementations, and Client Delivery Service.• Conducted Regression Testing for Terminal App Versions.

Education

• University of Mumbai

  H.S.C

  2004 — 2005

• Mumbai Board

  S.S.C

  2002 — 2003

• University of Mumbai

  Bachelor

  2007 — 2008

• MKCL

  MSCIT

  2007 — 2008

Skills

• Payments
• Collections
• Vendor Management
• Credit Cards
• Management
• Data Entry
• Data Maintenance
• Team Management
• Loans
• Auditing
• Customer Service
• Mis