Zane Patel
Finance Student at Mays Business School
- Role
- Independent Ai Automation Consultant Voice Agents & Process Optimization at Universal Dialysis Center Llc
- Location
- College Station, TX, US
- LinkedIn followers
- 500 followers
Experience
Independent Ai Automation Consultant Voice Agents & Process Optimization
Dec 2025 — Present · Irving, TX, US
This project focuses on understanding how AI agents integrate into real operational environments, potentially improving business operations efficiency/functionality and increasing revenue. ∙ Designed and deployed AI voice agents for inbound call handling, FAQs, appointment inquiries, and call routing∙ Wrote and iterated system prompts and conversation logic to align AI responses with business rules and operational constraints∙ Defined escalation thresholds and handoff logic to route sensitive or complex calls to human staff∙ Translated client requirements into structured prompts, workflows, and decision trees∙ Tested edge cases and failure modes to evaluate AI reliability in live environments∙ Scoped implementations and engaged directly with clients on requirements and value deliverySelected Client:∙ Universal Dialysis Center — Built a healthcare-focused AI voice agent to answer patient questions and route calls between clinical and administrative staff, emphasizing prompt accuracy, escalation control, and risk-aware deployment
Education
Mays Business School - Texas A&M University
Bachelor of Business Administration - BBA, Finance
2024 — 2028
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