Zane G.

About Zane G.

A highly experienced Sales Support, Service and Operations Leader with 10+ years of success developing high-performance teams to drive revenue growth and deliver excellent customer service. A business leader with multifaceted experience including customer advancement and retention, P&L/Cost Center ownership, business management, service fulfillment, customer service and advocacy, continuous improvement, change management and strategy development and deployment. Successful key account management, C-Suite interaction, and service resolution. A motivating and ethical leader with unwavering integrity and accountability. A safety champion with benchmarked industry-best health and safety performance in complex healthcare environments. A career history of being a collaborative and committed business partner. A trusted, empathetic, and servant leader with exemplary performance management, coaching and team development skills. A proven track record with a highly effective management approach to leading a remote workforce using excellent communication, along with a variety of flexible remote workforce tools and applications. An adaptable business leader that leverages his management experience with an intuitive forward-thinking approach and a strong sense of urgency to execute strategic vision, and to achieve operational excellence.

Experience

1. Mgr, Customer Service Ops

   Baxter International Inc.

   Mar 2013 — Present

   Manages 20+ direct reports over multiple service locations in central and southwest Virginia.• Performs all personnel-related activities: including hiring, disciplining, developing, coaching, providing work performance evaluations, and termination communications.• Demonstrates, instructs, and ensures the strict compliance with all federal, state, and local regulations and company policies. Monitors the implementation of all continuous improvement initiatives. Assumes direct responsibility for the achievement of all key and operational measures – in the areas of safety, development, customer satisfaction, operational improvements, and cost containment.• Maintains excellent customer satisfaction throughout full array of service offerings in acute care, long-term care and home care.• Achieves financial goals. Drives profitability in service revenue through the efficient execution of service resources. Implements and monitors cost saving measures to achieve budgeted expense targets

Education

• Trident University International

  Bachelor of Science (B.S.), Business Administration