Zameer M.
Authentic intent with action to solve human and machine AOI, from ground zero to thousands of miles via legacy and new age tech in IT and BPS processes.
- Role
- Account Manager at Sutherland
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Zameer M.
An Operations Omnichannel Manager with intrinsic ability to deliver measurable business value to enterprise by aligning employees and resources towards defined organizational goals. As a Digital Omnichannel Customer Success Manager, I help IT and ITES companies build stronger relationships with their customers and drive business growth through seamless and personalized interactions across multiple channels. With experience in both B2B and B2C contexts, as well as expertise in RPA, SaaS, Salesforce, LSSBB, Andragogy, and Quality, I bring a unique blend of technical, strategic, and interpersonal skills to the table. Whether it\'s designing customer journeys, optimizing digital touch points, or resolving complex issues, I\'m committed to delivering exceptional customer experiences and driving measurable results.Achieved Net Positive measurable value via facilitating service to businesses covering industries like IT, BPM, Fintech, Airline, and ISP handling large diverse teams and clients. Results oriented leader with entrepreneurial and corporate management experience driving metrics that optimize financial, operational and human performance. Certified Manager, Trainer, Quality Lead acclaimed by customers, both internal as well as external for methodology and proven results. Believing in \'actions speak louder than words\'.Skills :Client-Customer Success Manager | SaaS, Salesforce | Andragogy, Compliance, LSSBB - Quality | Automation, RPA | Service Delivery Management | Customer-Employee Satisfaction | International tech-non tech customer support | Digital omnichannel customer service | Pilot Process Migration | Risk Register | Application Development |
Experience
Account Manager
Apr 2023 — Present · Airoli, IN
Led a captive pilot operations of high-profile U S luxury retail client, meet KPIs and scaling headcount above 150 • Delivered SOW and revenue deliverables while facilitating transitions across training, quality and operations. • Leveraged Knowledge Base, Business Intelligence, Generative Pre-trained Templates, AWS, Narva, and Salesforce. Sigma methodologies for process automation. Achieved Customer Satisfaction, Quality, Weekly, Monthly and Quarterly Business Reviews with C-suite clients.
Education
University of Mumbai
Bachelor of Commerce (B.Com.), Business/Managerial Economics
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