Zamar Roberts
Senior Operations Manager @athenahealth
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WORK HISTORY
Senior Operations Manager @athenahealth
Provide on-site support during the implementation period, signifying flexibility in prioritizing and completing assigned responsibilities-Demonstrate leadership capabilities by managing the c-suite control room during the implementation period; prioritize incoming issues, coordinate resources based on client needs, host daily check in calls, etc-Evaluate and consult client user proficiency on-site and resolve training and configuration related issues that arise-Analyze client business processes and implement best practice methods based on client expectations and metrics -Provide remote support managing online cases, onboarding correspondence, configurations, and clean data imports-Expert use of Salesforce, OpenAir, Kronos, WebEx, and Smartsheet to perform daily responsibilities
EDUCATION
Georgia State University
Journalism
ABOUT ZAMAR ROBERTS
Experienced project manager with 5+ years of experience in healthcare technology…
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