Zal Lord

About Zal Lord

Zal Lord is a Senior Director with Capgemini’s Financial Services Strategic Business Unit (FSSBU). He is currently responsible for Change Management and Systems enablement within the FS COO\'s office, focused on streamlining change and enabling large transformations within the SBU.He has previously managed large multi-location globally distributed teams enabling leading insurance firms to exceed business, financial and operational targets. Most recently, he led delivery operations for the the Insurance global business unit within Capgemini. His career has focused on delivering value with experience in developing solutions, managing large bids, eliciting and documenting business requirements, working with business users, working with globally distributed teams and developing strategic direction for internal functions. With 25+ years of experience in the Financial services industry, Zal has a background in a wide variety of roles in an IT consulting organization, including managing complex multi-geography delivery, operations, systems transformation, business analysis, sales support and leadership/domain training. He is a qualified facilitator for Engagement Management training within Capgemini. Specialties: IT Outsourcing, operations, change management, project management, delivery/engagement management, Business operations/PMO, Bid Management, P&C Insurance and facilitation/training/mentoring.

Experience

1. Senior Director

   Capgemini

   Sep 2000 — Present · Mumbai, IN

   Change Management, systems enablement, operations leader, project management, business operations strategy/support & PMO, large deal management, leadership training and facilitation, business analysis, customer relationship management consulting, requirement gathering, capture and definition, process consulting, design and testing consulting.Expertise in Change management and systems enablement, Business operations/PMO, deal management, leadership training and facilitation, engagement/relationship management and insurance domain areas such as New Business customer management, call center systems analysis, customer interaction and process integration.

Education

• Bishops

  ICSE

  1991 — 1994

• HR College

  Bachelor of Commerce (BCom), Accounting

  1994 — 1999

• NIIT Ltd.

  GNIIT, Information Technology

  1995 — 2000

Skills

• Business Transformation
• P&C
• Software Project Management
• Crm
• Pmo Services
• Project Management
• Project Management Office (Pmo)
• IT Strategy
• Management
• Mainframe
• Software Development Life Cycle (Sdlc)
• Business Process
• Customer Relationship Management (Crm)
• Vendor Management
• Business Analysis
• Collateral Management
• Business Operations
• Business Process Improvement
• Requirements Analysis
• Testing
• Business Development
• Sdlc
• Solution Architecture
• Requirements Gathering
• Insurance
• Engagement Management
• User Acceptance Testing
• Pmo
• Pmp
• Analysis