Zakiya B.
Customer Operations Manager at Charter Communications and WICT Network Immediate Past President for Greater Ohio
- Role
- Immediate Past President at The Wict Network Greater Ohio
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Zakiya B.
With over 16 years of experience in the telecommunications industry, I am a customer operations manager who excels at process improvement, analytical skills, coaching, and sales strategy. At Charter Communications, I lead a team of over 100 associates who deliver high-quality service and support to residential and business customers across multiple markets. I am also the Immediate Past President of The WICT Network: Greater Ohio, a non-profit organization that promotes the advancement and empowerment of women in cable technology. In this role, I support the strategic direction, financial management, and operational execution of the network, which has over 300 members and sponsors. I also leverage my social media and leadership skills to create and share engaging content, foster community engagement, and build partnerships with industry leaders and influencers.
Experience
Immediate Past President
Jan 2024 — Present · Cincinnati, OH, US
Education
Spelman College
Certificate
2023 — 2024
Indiana Wesleyan University
Bachelor of Science - BS
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