Zakir Khan
Empowering Teams Through Support Leadership and Knowledge Base Excellence
- Role
- Tl Regional Expert - Apac at Nintex
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Zakir Khan
Dynamic and customer-focused professional with over 15 years of experience in customer…
Experience
Tl Regional Expert - Apac
Mar 2019 — Present · IN
Managed customer success for global clients, ensuring seamless implementation of Nintex RPA and Process Discovery- Oversaw infrastructure management, guiding clients on optimal setups for high availability and performance- Conducted workshops and webinars, enabling clients to maximize RPA adoption and ROI- Collaborated with R&D teams to address Tier-4 support issues and implement customer feature requests- Achieved the highest Net Promoter Score (NPS) through proactive customer engagement and issue resolution.
Skills
- Microsoft Office
- Microsoft Sql Server
- Visual Basic for Applications (Vba)
- Web Design
- Visual Basic
- Powerpoint
- Microsoft Excel
- Management
- Project Management Professional
- Sql
- Lean Process Improvement
- Databases
- Team Management
- Microsoft Access
- Html
- Msbi
- Vba
- Access
- Analysis
- Sas
- C
- C++
- Business Analysis
- Six Sigma
- C#
- Itil Certified
- Excel
- Sql Server
- Windows
- Excel Dashboards
- Yellow Belt
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