Zakir Hussain
Enterprises Account Manager and Customer Success - Zoho Corporation
- Role
- Enterprises Account Manager at Zoho
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Zakir Hussain
With over 6.5 years of professional experience, I am currently enhancing customer success…
Experience
Enterprises Account Manager
Apr 2021 — Present · Chennai, IN
As an Enterprise Account Manager for ManageEngine customers, I am dedicated to building and nurturing long-term relationships with our enterprise clients. My role involves ensuring customer satisfaction, driving product adoption, and identifying opportunities for business growth within our client base.Key Responsibilities:Serve as the primary point of contact for enterprise clients, addressing their needs and ensuring their satisfaction with ManageEngine products.Develop and maintain strong relationships with key stakeholders to understand their business objectives and align our solutions to meet their needs.Drive the adoption and utilization of ManageEngine products through proactive engagement and customer education.Identify and pursue opportunities for upselling and cross-selling additional ManageEngine products and services.Collaborate with internal teams, including sales, support, and product management, to ensure a seamless customer experience.Monitor customer health metrics and address any issues or concerns promptly to ensure continued satisfaction and retention.Conduct regular account reviews and provide clients with insights and recommendations to maximize the value of ManageEngine solutions.Gather and relay customer feedback to inform product development and improve service offerings.
Education
College of Engineering, Guindy
Bachelor's degree
2005 — 2009
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