Zakeia L. Thomas
Assistant General Manager at Holiday Inn Express Charleston-Mt Pleasant
- Role
- Assistant General Manager at Holiday Inn Express
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Zakeia L. Thomas
I have years of experience in helping people with my history in volunteering, social…
Experience
Assistant General Manager
Jul 2019 — Present · Mount Pleasant, SC, US
Promoted from Front Office Manager to Assistant General Manager January 2023• Promoted from Front Desk Supervisor to Front Office Manager September 2020• Cross trained for Front Desk, Night Audit, Food and Beverage, Housekeeping, and Light Maintenance• Handle Accounts Payable and Accounts Receivable• Handle CLC Lodging Account• Assist in hiring and onboarding new team members for the hotel• Train all new front desk employees, teaching hotel procedure and policy, while also monitoring employees progress using Opera and guest feedback.• Monitor and assess service and satisfaction trends, evaluate and address issues, and implement staff and product improvements to better meet guest, staff and management needs.• Assisted in managing all guest service expectations and problem resolution while the property underwent a multi-Million-dollar renovation in accordance with brand standards.• Responsible for maintaining breakfast and market shop inventory and assisting with the property’s end of month reporting• Achieved Gold Loyalty Champion status recognition for the IHG rewards program in March of 2020.• Coached my team in Enrollments, helping us to obtain being in the Top 3 hotels for Enrollments in 2022• Adapted to the challenges of COVID-19 and assisted in the implementation of new standards of cleanliness while ensuring team member and guest satisfaction remained a high priority.
Education
Webster University
Master of Arts (MA), Human Resources Management
2013
Winthrop University
Bachelor of Arts (B.A.), Sociology
2008 — 2012
Florida Atlantic University
Certification, Hospitality Administration/Management
2020 — 2020
Skills
- Conflict Resolution
- Qualitative Research
- Student Affairs
- Social Media
- Teaching
- Time Management
- Community Outreach
- Microsoft Office
- Research
- Volunteer Management
- Training
- Program Development
- Public Speaking
- Human Resources
- Youth Mentoring
- Career Counseling
- Tutoring
- Fundraising
- Workshop Facilitation
- Leadership
- Youth Development
- Online Social Networking
- Microsoft Powerpoint
- Customer Service
- Program Evaluation
- Event Planning
- Powerpoint
- Microsoft Excel
- Higher Education
- Microsoft Word
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