Zachary Bratton
Customer Success & Retention Specialist | Churn Reduction | Renewals | Escalation Handling | Colorado / Remote
- Role
- Owner Messaging & Retention Consultant at Bratton Creative, Llc
- Location
- Pueblo, CO, US
- LinkedIn followers
- 500 followers
About Zachary Bratton
Most of my career has been spent in environments where getting it wrong wasn\'t an…
Experience
Owner Messaging & Retention Consultant
Apr 2021 — Present · CO, US
Founded independent consultancy focused on post-sale messaging and customer experience for small businesses and service providers. • Dunn Right Disposal (solid waste services): Rewrote service pages and FAQs to eliminate pricing/start-service confusion; clarified cancellation flow with save-offer language; standardized escalation templates for missed-pickup complaints. • Produced plain-language onboarding and help content tied to real support questions to cut repeat contacts and improve first-contact resolution. • Ran subject-line tests and send-time adjustments that pushed list engagement into industry-healthy ranges; aligned tone with audience triggers. • Clarified positioning and simplified CTAs to drive more qualified inquiries and reduce tire-kickers.
Education
Colorado State University Pueblo
Bachelor of Science - BS
2008 — 2011
Skills
- Image Editing
- Photography
- Hands-on Problem Solver
- Html
- Web Design
- Social Networking
- Social Media
- Retail
- Photo Editing
- Html + Css
- Critical Thinking
- Customer Retention
- Customer Service
- Technical Training
- Crisis Management
- Team Leadership
- Pagination
- Event Planning
- Management
- Team Building
- Editing
- Print Production
- Graphic Design
- Microsoft Office
- Sales
- Social Media Marketing
- Retail Sales
- Customer Satisfaction
- Problem Solving
- Photoshop
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