Zechariah Banks
- Role
- Customer Success Specialist at Linus Health
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Zechariah Banks
6+ years of experience in customer success, technical account management, and technical…
Experience
Customer Success Specialist
Oct 2021 — Present
Spearheaded the implementation of 120+ sites and trained 250+ administrators across three distinct Linus platforms, as measured by a 100% success rate. • Managed 350+ customer and employee devices, increasing overall device efficiency and reducing downtime, by leveraging the MDM software of Jamf Now and Jamf Pro. • Streamlined data analysis by translating and inputting 100+ pieces of customer usage data daily into three different dashboards using Smartsheet. • Collaborated seamlessly with cross-functional teams including Product, Programming, Marketing, Billing, and Sales, improving interdepartmental communication and efficiency. • Led coordination and management of over 12 customer pilot projects concurrently, overseeing device deployment, logistics procedures, customer environment creation, and user management.
Education
Westmont College
International Business and Communications
2014 — 2016
Santa Barbara City College
Associate of Science - AS, Business Administration and Management, General
2017 — 2019
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