Zakary Short

VP Mortgage Lending & Mortgage Operations @Utah Community Credit Union (UCCU)

Provo, UT, US

Oversee the mortgage sales and operations teams, including loan processors, underwriters and closers.(50+ employees)- Develop and implement strategic plans to streamline loan processes, reduce turn times, and enhance customer service- Drive business growth by executing strategies that increase loan volume while maintaining compliance with federal and state regulations- Collaborate with executive team to set and achieve goals, including loan volume and profitability- Oversee the implementation of new technologies and systems to streamline operations and improve data accuracy- Mentor and train team members, while fostering a culture of care and continuous improvement- Develop and maintain policies and guidelines to meet all regulatory requirements- Serve on the Commercial Loan Committee, evaluating and approving commercial loans- Collaborate closely with VP of Consumer and Commercial Lending to align lending policies and ensure holistic portfolio health. Strategic Achievements- Grew mortgage production from $100M to $900M in annual volume- Built a $1.5B servicing portfolio while maintaining below market delinquency rates- Develop and launch new lending products including, construction, land, jumbo and affordability products- Consistent clean audits with NCUA, independent CPA’s and federal regulators- Increased department NPS score from 69 to 86 while reducing purchase turn times by 10 days.

Salt Lake Community College

Associate's degree, Credit and finance