Zakarya A

Technical Support Engineer @Trainline

London, GB

Responsible for the upkeep and maintenance of core IT SaaS platforms such as Office 365, Slack, Zoom, Jira, Confluence, etc- Expertly handling and resolving 1st to 3rd line technical issues- Managing user accounts and privileges within the Office 365 environment- Implementing MDM to automate enrollment and endpoint management, utilizing Microsoft intune & JamF- Automating ITSM processes to ensure compliance with all Service Level Agreements (SLAs)- Optimising and deploying SSO for enhanced security- Implementing necessary procedures for Cyber Essentials and ISO 27001 compliance- Overseeing the onboarding and offboarding procedures for personnel- Contributing to the development of internal IT policies and procedures- Updating and maintaining the Internal IT Knowledge base.

BCS, The Chartered Institute for IT

Level 3 Infrastructure Technician, Information Technology