Zak Bradley

About Zak Bradley

I lead managed services delivery for NetSuite ERP portfolios with a focus on retention, utilization performance, and long-term client value.With over 10 years of experience across ERP implementation, post-go-live optimization, and enterprise operations, I currently own a 30+ customer portfolio and lead a team of consultants accountable for utilization alignment, subscription consumption, and renewal performance.My leadership style is human-centered and steady under pressure. I believe trust is the foundation of scalable delivery. Whether engaging with engineers, operational leaders, or C-suite stakeholders, I focus on alignment first, clarity second, and disciplined execution always.Escalations are inflection points. When handled with structure and calm leadership, they strengthen relationships and protect long-term growth.Beyond delivery governance, I advise clients on AI-enabled ERP optimization strategies, helping organizations integrate emerging technologies into practical, value-driven workflows.I care deeply about reputation — both with clients and with the teams I lead. High-performing practices are built on trust, accountability, and consistency.

Experience

1. Primary Consultant Advanced Customer Support

   NetSuite

   Dec 2024 — Present

   Own strategic managed services delivery across 30+ NetSuite ERP customers, accountable for utilization performance, subscription consumption (<5% unused FY2025), renewal alignment (80% current quarter), and executive stakeholder governance.

Education

• Georgia Institute of Technology

  Certification, Supply Chain Fundamentals

  2018 — 2019

• Georgia Institute of Technology

  Certification, Logistics Fundamentals

  2018 — 2019

• Florida Gulf Coast University

  Bachelor of Science (B.S.), Criminal Justice

  2002 — 2006

Skills

• Management
• Team Building
• Budgets
• Sales Process
• Integrated Circuits (Ic)
• Recruiting
• Magnetics
• Application-Specific Integrated Circuits (Asic)
• Account Management
• Marketing Communications
• Facebook
• Network Processors
• Multi Tasking
• Embedded Systems
• Cable Modems
• Ppp
• Event Planning
• Social Media Marketing
• Qam
• Powerpoint
• Microsoft Excel
• Marketing Strategy
• Microsoft Office
• Sales
• Microsoft Word
• Tcp/Ip
• Schematic Capture
• Team Leadership
• Docsis
• Moca
• Visual Merchandising
• Communication
• Wireless
• Public Speaking
• Integration
• Inventory Management
• Mixed Signal
• Inventory Control
• Social Media
• Public Relations