Zainab Iqtidar
Senior Manager, Customer Success @ Kahoot! | Driving Customer Engagement and Retention
- Role
- Senior Manager, Customer Success at Kahoot!
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Zainab Iqtidar
At Kahoot, my leadership has been pivotal in sculpting a customer success culture that prioritizes enduring client relationships. Our team\'s efforts in attaining renewal targets and churn reduction reflect a persistent commitment to excellence and customer satisfaction. I have a keen focus on incorporating customer feedback into product development, and have worked with our teams to craft a responsive and agile customer success strategy.Short version: I get things done.
Experience
Senior Manager, Customer Success
Jul 2025 — Present · Austin, TX, US
leading CS strategy and operations for the Americas including a team of high-performing Customer Success Managers that are on a mission to make corporate learning awesome!• Own key performance indicators and predictive reporting to drive strategic visibility and action at the executive level.• Spearheading customer adoption, loyalty, and growth strategies across the entire Americas region to maximize lifetime value. • Collaborating with Sales, Marketing, Product, and Engineering to align customer feedback with strategic decisions. • Developing scalable systems and processes that enhanced customer satisfaction and retention across the American market.
Education
University of the Punjab
BA.LLB Honors
2009 — 2014
Lahore University of Management Sciences
Diploma in Business Communication
2012 — 2013
Beaconhouse School System
Matriculation
1995 — 2006
University of Vienna
Diploma - VICISU
2012 — 2012
Skills
- Recruiting
- Corporate Law
- Compliance
- Project Management
- Process Improvement
- Teamwork
- Team Management
- Legal Assistance
- Leadership
- Interviews
- Project Planning
- New Hire Orientations
- Networking
- Performance Management
- Crm
- Employee Training
- Personnel Management
- Employee Engagement
- Quality Control
- Training Delivery
- Customer Service
- Legal Research
- Contract Law
- Job Descriptions
- Change Management
- Coaching
- Operations Management
- Analysis
- HR Policies
- Resource Allocation
- Management
- Team Building
- Call Centers
- Team Leadership
- Legal Writing
- Financial Analysis
- Human Resources
- Microsoft Office
- Sales
- Organizational Development
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