Zainab W.
Project Management | Customer Success | Data Analysis | Strategy & Operations
- Role
- Snr Customer Success Manager- Strategic Account Services at Amazon
- Location
- Germantown, MD, US
- LinkedIn followers
- 500 followers
About Zainab W.
A professional with 10+ years of working experience in Project management, Business and Systems Analysis, Administration, and Support; with expertise in agile and waterfall methodologies, ensuring the delivery of high-quality outcomes. As a solutions-driven Project Manager, I have successfully led cross-functional teams in various areas such as Product/Software Development, Business Analysis, Business Consulting, Process Innovations/ Improvements, Risk and Compliance, Product Development, and Application Technology. My end-to-end project management skills encompass stakeholder engagement, feasibility analysis, budgeting, team management, risk/change management, and delivery reporting. I excel in risk management by proactively identifying requirement gathering/ Scoping, and mitigating project risks and issues. With excellent interpersonal skills, I can influence, lead, and motivate teams and project sponsors to achieve project goals while being receptive to change and transformation. I thrive in collaborative environments, fostering effective communication, documentation, and overall seamless project management and business objectives success.
Experience
Snr Customer Success Manager- Strategic Account Services
Oct 2024 — Present · Arlington, VA, US
Education
University of Houston-Victoria
Master of Business Administration - MBA(Hons), Strategic Business Management
Babcock University
BIRM (Hons)
Vivian Fowler Memorial College for Girls High School
WASSCE, IGCSE, SAT & TOEFL
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