Zainab Oyewole
People Change and Governance Administrator @Ocado Logistics
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WORK HISTORY
People Change and Governance Administrator @Ocado Logistics
Hatfield, GB
Act as an ambassador for People Change and Governance and Logistics People Operations.Collaborate with various teams (Training, Talent Acquisition, People Partners and others), as well as Process Analyst(s) around the function to improve processes and handle work requests (managing and assigning ticket queues for change requests).Consolidate, control, review, and maintain processes, policies, and documents centrally.Ensure service continuity and customer service excellence by aligning with Logistics People Product and Logistics People Operations teams.Develop and share knowledge on key processes, provide training on new initiatives, support new technology implementation, and perform quality checks and data analysis.
EDUCATION
National Open University of Nigeria
Bachelor's degree, Agricultural Extension Management
University of Hertfordshire
Master's degree, Project Management
Kwara State Polytechnic Ilorin
National diploma , Agricultural Technology
ABOUT ZAINAB OYEWOLE
This is why you Need me on that projectIt\'s no longer news that.Organizations are navigating rapid digital transformations, facing challenges in aligning cross-functional teams, optimizing service delivery, and ensuring seamless technology integrations.What I Offer:With a distinguished MSc in Project Management (Distinction) and a rich tapestry of experience across banking, telecommunications, and logistics, I specialize in steering complex IT projects to successful completion. My journey has equipped me with a unique blend of strategic insight and hands-on expertise in:Service Delivery Optimization: Achieved a 98% SLA compliance rate, enhancing customer satisfaction by 25%.Digital Transformation: Led the implementation of USSD and mobile banking services, resulting in a 40% increase in digital transaction adoption.Infrastructure Project Management: Coordinated a 4G expansion project, delivering it 10% ahead of schedule and under budget, boosting network coverage by 35%.Risk Mitigation & Quality Assurance: Developed comprehensive risk logs and conducted user acceptance testing, identifying and resolving critical issues pre-deployment.Stakeholder Engagement & Change Management: Facilitated cross-departmental governance frameworks with a 90% adherence rate, enhancing stakeholder satisfaction by 15%.Why Choose Me:A proven track record of delivering measurable results.Client-Centric Approach: Tailoring solutions to meet the unique needs of each client.Deep understanding of project lifecycles, and a commitment to excellence.My proficiency with tools like Microsoft project, Asana, Salesforce, Oracle, enables me to drive efficiency and innovation.I am now poised to contribute my skills and passion for technology to forward-thinking organizations seeking to navigate the complexities of IT project management successfully.Let\'s Connect:If you\'re looking for a dedicated IT Project Manager to drive your next project to success, feel free to reach out. Let\'s discuss how I can contribute to your organization\'s goals.Send Email: a••••••••@gmail.com
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