Zain Zaidi

Senior Executive Information Technology @Dilip Buildcon Ltd.

Bhopal, IN

Driving Salesforce CRM, CTI and no-code automation for DBL across Real Estate, EHS and FMCG projects.SALESFORCE CRM & 360 CTI (REAL ESTATE – STARLIGHT TITANIA)Internal owner for Salesforce CRM implementation for the residential project; work with CIO, Sales Head and partners on process design and UAT.Designed enquiry lifecycle: website/portal leads, walk-ins, call-centre calls and WhatsApp routed into Enquiry/Lead with source tracking and duplicate control.Coordinated 360 CTI set-up (SF1 button, virtual number selection, softphone/PSTN routing) so every call is logged with recordings.Helped design WhatsApp/SMS journeys (DLT templates, brochure sends, follow-ups) triggered from Salesforce.Maintain admin configuration: profiles, field-level security, list views and dashboards for adoption, funnel, EOI and booking tracking.EHS – GOOGLE APPSHEET SAFETY PLATFORMBuilt DBL’s safety app from scratch on AppSheet to manage training calendar, training records, inspections, incidents and approvals.Implemented logic for weekly/monthly targets, approvals and real-time completion % with Google Sheets + Looker Studio dashboards.Replaced paper registers with a mobile app, improving compliance tracking, audit readiness and management visibility.OTHER DIGITAL PROJECTS – RAMANI ICE CREAM (BIZOM)Supported optimisation of BIZOM Distributor Management System and sales app: reports for outlet-wise sales and asset utilisation.Set up asset mapping, geo-tagging and geo-fencing of outlets so orders are captured from the correct location and data quality improves.

Devi Ahilya Vishwavidyalaya

Master of Business Administration, Marketingmarketing Management General

Devi Ahilya Vishwavidyalaya

Master of Business Administration, Business Management Marketing and Related Support Services