Zain Ul Mirza

About Zain Ul Mirza

I\'m a results-driven Program Manager with 5+ years of experience leading cross-functional initiatives that deliver measurable business impact at Amazon and Jaquar Group. I specialize in stakeholder alignment, risk mitigation, and process optimization across complex organizational landscapes, with expertise in managing programs spanning 70 million products (30% of Amazon\'s inventory).In my current role at Amazon\'s Regulatory Intelligence Compliance & Safety team, I\'ve led SVP-level initiatives that achieved remarkable results: reduced Recall Time to Removal by 43%(from 153 to 88 days, refined to 38 days) by orchestrating daily coordination with 9-10 cross-functional teams including L6 and L7 stakeholders. I drove a global stranded inventory reduction initiative achieving 66% reduction (14.6M to 5M units) exceeding our 60% target, while saving 60% in Cost of Goods Sold globally. I\'ve successfully created removal orders, reinstated 2 million ASINs, and managed operations across NA, EU, CA, UAE, and Saudi Arabia regions.My approach combines data-driven decision-making with strong stakeholder management. I\'ve transformed EU appeals operations by increasing translation coverage 167%(from 30% to 80%), improving SLA by 23 percentage points (75% to 98%), and reducing Average Handle Time by 25% while training 200 associates. I\'ve established compliance processes for 43 healthcare classes, developed JavaScript automation solutions that improved adherence from 85% to 98%, and contributed requirements for systems preventing regulatory fines up to $17 million per series.What sets me apart is my ability to align diverse stakeholders—from executive leadership to cross-functional teams across Engineering, Operations, Legal, and Business functions—while maintaining 100% quality performance for 3+ years. I\'ve been selected as Escalation Expert from associates and received the Beyond Award for process improvement contributions.I\'m passionate about leveraging program management, risk mitigation, and process optimization to drive operational excellence. I\'m always open to connecting with professionals in program management, product management, and risk management domains.Let\'s connect: Feel free to reach out if you\'re interested in discussing program management strategies, stakeholder alignment, or collaboration opportunities.

Experience

1. Program Manager

   Amazon

   Jul 2025 — Present · Bengaluru, IN

   Leading cross-functional programs managing 70 million products (30% of Amazon\'s inventory) across global operations, coordinating with 15+ teams including Leadership stakeholders, Legal, Operations, and Technical teams to drive compliance, risk mitigation, and operational excellence.

Education

• St. Francis Convent School

  10th Class

• St Francis Convent School

  XII Class, PCM

• Jamia Millia Islamia

  Bachelor of Technology, Electrical Engineering