Zain-Ul-Abideen Sher
Passenger Experience Manager @Heathrow
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WORK HISTORY
Passenger Experience Manager @Heathrow
ABOUT ZAIN-UL-ABIDEEN SHER
Aviation Services Manager specialising in Operational Efficiency and ensuring seamless, high-quality Service Delivery at London Heathrow• Current Role: Serving as a Passenger Experience Manager, I hold primary response for operational incidents and contingencies, and am an active member of the Lead Incident Management Team at Heathrow. This includes leading responses to emergency services incidents, prioritizing swift service recovery, and upholding rigorous health and safety standards.• Key Expertise: My professional profile is built upon a diverse and comprehensive skill set, including specialized training in Border Protection, Welfare/Wellbeing, Customer Service & Support, and advanced certification in Incident/Conflict Management and Behavioural Detection (Level 3 DART - Detection of Anomalies, Risks and Threats).
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