Zain Malik
2nd Line Support Engineer @强生公司
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WORK HISTORY
2nd Line Support Engineer @强生公司
Pinewood, GB
Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies• Performs analysing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.• Works independently with little to no direct supervision in analysis and implementation of desktop solutions to fulfil business unit requirements• Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products• Responsible for partnering with the business units they support to understand the business impact of support issues• Responsible for the analysis and implementation of desktop solutions to fulfil business unit requirements• Responsible for the analysis and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition• Responsible for project analysis, coordination and planning for all technical components of desktop related projects• Coordinates schedules and technical work order instructions to contracted labour for installations, moves, adds and changes within the desktop computing environment• Able to travel between sites supporting customers• Demonstrates creativity and initiative in problem solving.
EDUCATION
Desborough College
Information Technology
Desborough College
Information Technology
SKILLS
ABOUT ZAIN MALIK
Senior IT and systems professional with 10+ years of experience spanning production support, infrastructure, and platform operations. Known for diagnosing complex system failures, hardening environments, and automating operational workflows across business-critical environments.Architect and operator of a private AI-driven orchestration platform supporting real-time monitoring, decision support, and execution pipelines, with a strong emphasis on reliability, security, and scalable system design.Senior IT and systems professional with 10+ years of experience spanning production support, infrastructure, and platform operations. Known for diagnosing complex system failures, hardening environments, and automating operational workflows across business-critical environments.
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