Syed Zaid Ahmad

Role: Technical Specialist at LTIMindtree
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Syed Zaid Ahmad

ITIL 4 | Incident Management | Change Management | Patch Management | SLA Management

Experience

Technical Specialist
LTIMindtree
Apr 2022 — Present · Hyderabad, IN
Responsible for aggressively working with engineering teams to ensure timely delivery of customer communications.• Prioritize incidents based on urgency and impact.• Drive bridges for all Sev 0,1 & 2 incidents, simultaneously engagement of required resources until the issue mitigation.• Compile, analyze and report statistical data and trends relating to SLA compliance and operational effectiveness.• Generating post incident reviews for all the outage declared incidents.

Education

Integral University, Lucknow, Uttar Pradesh
Bachelor of Engineering (B.E.)
2011 — 2015
New Way Senior Secondary School
Intermediate
1996 — 2011

Skills

Java
Windows
Web Services
Sql
Asp.net
Itil Service Strategy
C#
Itil Certified
Networking
Html
Asp.net Mvc
Microsoft Sql Server
Itil Process Implementation
C
Leadership

Contact information

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Work email
•••••@ltimindtree.com
Personal email
•••••@•••••.com
Direct dial
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Current company

LTIMindtree

IT Services and IT Consulting · 10K employees · LTIMindtree, Technology Tower. Gate No. 5, Saki Vihar Road, Powai, Mumbai, Maharashtra 400072, IN, Mumbai, MH, 400072, IN

LTIMindtree is a global technology consulting and digital solutions company that partners with enterprises across industries to reimagine business models, accelerate innovation, and drive AI-centric growth. Trusted by more than 700 clients worldwide, we use advanced technologies to enable operational excellence, elevated customer experiences, and long-term value creation. With a workforce of more than 86,000 talented and entrepreneurial professionals across over 40 countries, LTIMindtree — a Larsen & Toubro Group company — is dedicated to solving complex business challenges and delivering transformation at scale. LTIMindtree is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities regardless of race, ethnicity, nationality, gender, gender identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge candidates any registration fees or other fees for appearing in interviews or securing employment/internships. Candidates are solely responsible for verifying the credentials of any agency or consultant claiming to work with LTIMindtree for recruitment purposes. Please note that anyone relying on representations made by fraudulent employment agencies/consultant does so at their own risk. LTIMindtree disclaims any liability for loss or damage suffered as a result of such actions. For more info, please visit www.ltimindtree.com.

ltimindtree.com

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About Syed Zaid Ahmad

Experience

Technical Specialist

Education

Integral University, Lucknow, Uttar Pradesh

New Way Senior Secondary School

Skills

Find verified contacts for anyone on LinkedIn